Address
304 North Cardinal St.
Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

Industry: Kitchen Appliances (Air Fryers, Blenders)
Identity: A Guangdong-based emerging kitchen appliance brand known for its modern design and innovative features.
Developed a Recipe Content Hub, creating beautifully filmed cooking tutorials tailored to each product (e.g., “100 Air Fryer Recipes”). The content showcased how easy and enjoyable it was to create delicious dishes, helping users fully understand and utilize each appliance.
Embedded recipe videos and cooking guides directly into Amazon A+ pages and brand storefronts. This transformed the shopping experience from a product listing into a culinary inspiration journey, strengthening engagement and purchase intent.
Built a complete content-driven ecosystem: customers discover cooking inspiration, purchase products that enable it, and continue discovering new recipes after purchase. This cycle fostered continuous engagement and loyalty, turning one-time buyers into repeat users.
✅ Annual sales exceeded $40 million, ranking among the fastest-growing kitchen appliance brands.
✅ Recipe content significantly improved customer satisfaction and product usability.
✅ The brand achieved an average rating of 4.8 stars, with “rich recipe content” cited as a top positive review driver.
✅ Product idle rate dropped sharply, as customers continued to find new ways to use their appliances.
“We’re not just selling air fryers—we’re offering a new way to enjoy cooking.
The 1981 team turned that idea into a powerful customer experience.”
— Marketing Director, Guangdong Kitchen Appliance Brand
For functional products, ongoing value-added content—such as recipes or usage guides—is the best way to enhance customer satisfaction, reduce complaints, and build long-term loyalty.
Positioning the brand as an expert and content provider in its niche establishes authority, trust, and emotional connection with customers.
Designing a cycle where content inspires purchase and product usage fuels further engagement creates sustainable, organic growth.